Open Position:
Technical Support Engineer (m/f/d) in Berlin

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Become Our New Technical Support Engineer

Based in Berlin and with offices in Wroclaw, Munich, Paris, Detroit, and San Francisco, 3YOURMIND is a dynamic company that provides manufacturing companies with software to optimize their workflows and transition into Additive Manufacturing (industrial 3D printing).

We work with 50+ employees across all offices and are looking for self-driven and creative people to join a company that is passionate about delivering customer-focused innovative products.

We deploy Django as our server technology and Vue.js for the frontend, to develop a modern and scalable product. When you join our team you will work in team consisting of 25 developers in an agile development environment.

We are looking for self-driven and creative people who want to join a company that is all about delivering customer-focused innovative products and values a healthy team-spirited work environment.

What You Should Bring to the Table

  • Experience in Enterprise Tech Support with customer focused mindset
  • Experience with Docker, Linux Server Management, Shell and Bash
  • Experience with Jira incident management tools e.g. customer service desk
  • You know how to configure: DNS, SSL, SSH, Firewalls
  • Friendly and professional communication
  • Proficiency in spoken and written English

What You'll Be Working On

  • Securing our customers' daily operations with the 3YOURMIND application
  • Consultation for IT infrastructure topics as well as support of on premise installation and data migration processes
  • Be part of the Customer Success Team and work very closely together with Project Managers
  • Work closely together with DevOps and build and improve a Knowledge Base with them
  • Help forming a scalable Technical Support Team
  • Define Workflows and automate repetitive tasks

Why You'll Love Working at 3YOURMIND

  • You’ll be working in a unique industrial field at the front line of innovation and progress in 3D printing
  • You’ll have autonomy to make decisions as well as maintain overall responsibility and decision power from day one
  • We work in an informal environment with flexible hours
  • We have an amazing office in the heart of Berlin with a start-up atmosphere, passionate multi-cultural team, fruits, drinks and a chill room
  • We care about personal growth and invest in the development of our employees

Excited to Join?

This is how our recruitment process looks like:

Phone Screening

Test day

Offer

If this sounds like a job for you in a company you would like to work with, apply below:

Apply Now