Open Position:
Technical Support Engineer (m/f/d) in Berlin

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Become Our New Technical Support Engineer

Based in Berlin and with offices in Munich, Paris and Detroit, 3YOURMIND is a dynamic company that provides manufacturing companies with software to optimize their workflows and transition into Additive Manufacturing (industrial 3D printing).

We work with 50+ employees across all offices and are looking for self-driven and creative people to join a company that is passionate about delivering customer-focused innovative products.

We deploy Django as our server technology and Vue.js for the frontend, to develop a modern and scalable product. We rely on open source, you can see all technologies we're using here. If you're interested in doing some additional reading check out our tech blog here. When you join our team you will work in team consisting of 15 developers in an agile development environment.

We are looking for self-driven and creative people who want to join a company that is all about delivering customer-focused innovative products and values a healthy team-spirited work environment.

What You Should Bring to the Table

  • Experience in Enterprise Tech Support with customer focused mindset
  • Experience with Docker, Linux Server Management, Shell and Bash
  • Experience with Jira incident management tools e.g. customer service desk
  • You know how to configure: DNS, SSL, SSH, Firewalls
  • Friendly and professional communication
  • Proficiency in spoken and written English

What You'll Be Working On

  • Securing our customers' daily operations with the 3YOURMIND application
  • Consultation for IT infrastructure topics as well as support of on premise installation and data migration processes
  • Be part of the Customer Success Team and work very closely together with Project Managers
  • Work closely together with DevOps and build and improve a Knowledge Base with them
  • Help forming a scalable Technical Support Team
  • Define Workflows and automate repetitive tasks

Why You'll Love Working at 3YOURMIND

  • You’ll be working in a unique industrial field at the front line of innovation and progress in 3D printing
  • You’ll have autonomy to make decisions as well as maintain overall responsibility and decision power from day one
  • We work in an informal environment with flexible hours
  • We have an amazing office in the heart of Berlin with a start-up atmosphere, passionate multi-cultural team, fruits, drinks and a chill room
  • We care about personal growth and invest in the development of our employees

Excited to Join?

This is how our recruitment process looks like:

Phone Screening

Test day

Offer

If this sounds like a job for you in a company you would like to work with, apply below:

Apply Now