Support Center

We're here to help! Browse our FAQ for answers to any question about 3YOURMIND, or get in touch.

Getting Started
How secure is my data?
Your data is transferred with SSL encryption onto our platform. Your personal information (name, email address, etc) are stored exclusively on our servers andand will only be passed on to third parties when this is needed to fullfil your order. We are compatible with all German/EU data protection laws.
What CAD programs are supported by 3YOURMIND?
Our free 3D Print integrations exist for most professional CAD programs (e.g. from Autodesk, Siemens and Dassault), but also for the most common free tools. Here you can find the complete list of all 3YOURMIND Integrations
Why should I install the 3YOURMIND integration for my CAD program?
By using our slender extensions, a single click will load 3D models directly from your CAD program onto our platform to analyze the printability and compare providers. Thanks to SSL encryption your data is transferred securely.
Can I change the language?
We currently support both English and German. To change the language, click the corresponding flag in the footer.
Account Management
How can I view my previous orders?
Sign in using your 3YOURMIND account and click on "orders" from the menu in the upper right. Here you can view and manage all of your previous orders. You can also see the status of pending orders here.
I have forgotten my password. What can I do?
Click "Login" and select "Forgot Password?" Once you enter your email address, you will be sent an email with a link to reset your password.
How to set a new password?
Sign in using your 3YOURMIND account and click on the "Settings" tab in the upper right. Input and save your new password.
Model & Material Management
What file formats are accepted by 3YOURMIND?

We work with the file formats stl, obj, dae, wrl, ply, 3ds, step and iges.

In addition, multicolor models can be uploaded as a zip archive. (see next question for more details)
How do I upload multi-color files.

To upload a file with multicolored texture, you will need to upload your model file along with the texture file in a .zip package. Compatible file formats are obj, wrl, ply and 3ds.

The color information may be stored in three different ways:

  • using a texture file (image file)
  • with color per vertex (RGB values)
  • with color per face (RGB values)
How can I share my 3D file with others?

You can share your 3D file using a direct link or using our social platform integrations with Facebook, Twitter, Google+ or Part cloud.

To share your 3D file:

  1. Click to the Viewer and select on "Share and Set Permissions" (lower right)
  2. Now select the way you want to share under "who has the link".
  3. Now you can either copy and paste the link or post directly into your social media stream.
How do I know which material is right for my 3D printing?
Each 3D model has special requirements. First, read our materials descriptions for recommendations. If you still aren’t clear, contact one of our 3D printing experts.

Your Question wasn't Listed?

Please use the form below to submit your question or give us a call at +1 (628) 252 9422 in the US or +49 (0) 30 555 78748 in Europe.

We approached 3YOURMIND because we wanted a detailed architectural model for presentations.

They convinced us with their firm and quick handling of this project and their thorough data optimization.

Stefanie Brickwede deutsche bahn
Stefanie Brickwede, Deutsche Bahn

3D models help us give a detailed impression of our products to potential customers.

Involving 3YOURMIND in our work flow allowed us to both produce high-quality models and to broaden our understanding of the possibilities of 3D printing.

julia hartung siemens ag
Julia Hartung, Siemens AG

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