Support Center

Our FAQ will help you optimize your use of the leading Industrial 3D Printing Platform .

Getting Started
How secure is my data?
Your data is transferred with SSL encryption throughout our platform. Your personal information (name, email address, etc) are stored exclusively on our servers and will only be passed on to third parties as required to fulfill your order. We are compatible with all German/EU data protection laws.
What CAD programs are supported by 3YOURMIND?
We provide free integrations for all leading professional CAD programs (e.g. Autodesk, Siemens and Dassault) and also for the most common free tools. To download the app for your software visit the complete list of all 3YOURMIND Integrations.
Why should I install the 3YOURMIND integration for my CAD program?

Our slender integrations will allow you to upload 3D models from your CAD program onto our platform with a single click. There your 3D model will be analyzed for printability and you can compare materials and 3D services.

Your data will be transferred securely with SSL encryption every step of the way.

Can I switch languages?
We currently support both English and German. To change the language, click the corresponding flag in the footer.
Account Management
How can I view my previous orders?
Sign in using your 3YOURMIND account and click on "orders" from the menu in the upper right. Here you can view and manage all of your previous orders. You can also see the status of pending orders here.
I have forgotten my password. What can I do?

Click "Login", enter your email address and select "Forgot Password?" underneath the input field.

You will then be sent an email with a link to reset your password.

How to set a new password?
Sign in using your 3YOURMIND account and click on the "Settings" tab in the upper right. Input and save your new password.
3D Models & Print Materials
What 3D file formats are accepted by 3YOURMIND?

We work with the file formats .3dm .3ds .3mf .acs .amf .catpart .ctm .dae .fbx .iges .igs .ipt .jt .obj .ply .prt .skp .slc .sldprt .step .stl .stp .vda .wrl and .x3d.

In addition, multicolor models can be uploaded as a .zip archive. (see next question for more details)
How do I upload multi-color files.

To upload a file with multicolored texture, you will need to upload both your 3D model and a corresponding texture file in a .zip package. Compatible file formats are obj, wrl, ply and 3ds.

The color information may be exported in three different ways:

  • using a texture file (image file)
  • with color per vertex (RGB values)
  • with color per face (RGB values)
How can I share my 3D model with others?

You can share your 3D model using a direct link or using our social platform integrations to Facebook, Twitter, Google+ or Partcloud.

To share your 3D file:

  1. Click to the Viewer and select on "Share and Set Permissions" (lower right)
  2. Now select the way you want to share under "who has the link".
  3. Either copy and paste the link or post directly into your social media stream.
How do I know which material is right for my 3D printing?
Each 3D model has special requirements. First, read our materials descriptions for recommendations. If you still aren’t clear, contact one of our 3D printing experts.

Your Question wasn't Listed?

Please use the form below to submit your question or give us a call at +1 (628) 252 9422 in the US and +49 (0) 30 555 78748 in Europe.

We approached 3YOURMIND because we wanted a detailed architectural model for presentations.

They convinced us with their firm and quick handling of this project and their thorough data optimization.

Stefanie Brickwede deutsche bahn
Stefanie Brickwede, Deutsche Bahn

3D models help us give a detailed impression of our products to potential customers.

Involving 3YOURMIND in our work flow allowed us to both produce high-quality models and to broaden our understanding of the possibilities of 3D printing.

julia hartung siemens ag
Julia Hartung, Siemens AG

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